Creating a Research plan

Before you start listening to users and hearing their stories, you have to have a plan and know what you want to learn.

For every study I create a research plan that clearly lists the goals of the research and all logistics (times, breaks, locations, recording, etc). This is extremely helpful to not only keep me organized, but also to make sure everyone on the team knows what is happening and when and what goes into to conducting the research.

Research plan 1 — A research plan for a Inventory management tablet app for major sports and concert stadiums.

Research plan 2 — A research plan for a Point of Sale mobile app system.